Privacy Policy — bdok1 Is Committed to Protecting Your Information

Bdok1 (bdok1.ws) is a trusted online gaming platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") describes how bdok1 collects, stores, uses, and protects your personal information.

This Privacy Policy applies to the bdok1 website, mobile application, and all related services. By using bdok1, you are considered to have accepted the terms of this policy. Please read it carefully before registering.

Bdok1 adheres to international data protection standards. Our goal is to handle every user's information with full transparency and never betray your trust. Protecting your privacy is not just our responsibility — it is a core part of who we are.

Bdok1 collects only the information necessary to deliver its services properly. We gather strictly what is needed — nothing more, nothing irrelevant.

Bdok1 uses your information for specific, defined purposes. Each purpose is clearly outlined below so you know exactly how your data is being used.

• Account Management: For registration, login verification, and managing your profile.
• Service Delivery: For game access, processing deposits and withdrawals, and issuing bonuses.
• Identity Verification (KYC): To prevent fraud and ensure legal compliance.
• Customer Service: To handle your questions, complaints, and support requests.
• Security Assurance: To detect and prevent fraudulent activity.
• Service Improvement: Analysis of gaming patterns to improve your experience.
• Marketing Communications: To send you promotional offers and updates, with your consent.
• Legal Obligations: To meet regulatory requirements and resolve legal disputes.
• Responsible Gaming: To identify signs of problem gambling and provide the necessary support.

Bdok1 does not generally share your personal information with third parties. However, limited sharing may be necessary in certain specific situations, which are clearly outlined below.

• Payment Providers: Necessary information is shared with payment partners — including bKash, Nagad, Rocket, and others — to process transactions.
• Technology Partners: IT service providers may access certain technical data as needed to operate the platform.
• Legal Authorities: When required by court order, government investigation, or other legal obligation.
• KYC Verification Services: With authorized verification agencies for identity verification purposes.
• Fraud Prevention: Anonymous data shared with industry partners for cybercrime detection.

If bdok1 undergoes a change of ownership or a merger, your information may be transferred to the new owner. You will be notified by email in advance and given the option to have your data deleted.

Bdok1 uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help make the site easier to use.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain features of the site.

Bdok1 uses industry-leading technology and processes to keep your information secure. We continuously upgrade our security measures to ensure your data is protected at all times.

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Firewall Protection: A multi-layer firewall is active to prevent unauthorized access.
• Two-Factor Authentication (2FA): 2FA is available for added account security.
• Regular Security Audits: Our systems are regularly tested by independent third-party security experts.
• Staff Training: All staff who handle data undergo strict confidentiality training.
• Data Backup: Regular encrypted backups are maintained to minimize the risk of data loss.
• Incident Response: You will be notified within 72 hours in the event of a security breach.

Bdok1 believes you should have full control over your own data. That's why we give you the following rights, which you can exercise at any time.

• Right to Access: You may request to know what personal information bdok1 holds about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your information under certain circumstances.
• Right to Restrict Processing: You may request that your information no longer be used for specific purposes.
• Right to Data Portability: You may request a copy of your data in a machine-readable format.
• Right to Object: You may object to your data being used for marketing purposes.
• Right to Withdraw Consent: You may withdraw any previously given consent at any time.

Bdok1 retains your information only for as long as necessary. Once the purpose has been fulfilled or legal obligations have expired, your data is securely deleted.

• Account Information: For the duration the account is active and up to 5 years after closure.
• Financial Transaction Records: Up to 7 years as required by law.
• KYC Documents: Up to 5 years, as required by regulatory authorities.
• Gaming Logs: Up to 2 years, after which it is converted into anonymized aggregate statistics.
• Support Conversations: Up to 2 years after the issue is resolved.
• Marketing Communications: Deleted immediately upon cancellation of your subscription.

Bdok1 strictly prohibits providing services to anyone under 18. We do not knowingly collect or store information from minors.

• Age verification is mandatory during registration.
• Date of birth and ID verification are carried out during the KYC process.
• If an account holder is found to be under 18, the account will be suspended immediately.
• Any information found to belong to a minor will be deleted immediately.

Bdok1 reserves the right to update this Privacy Policy as needed. If significant changes are made, we will notify you in advance.

• You will be notified by email at least 14 days before any significant changes take effect.
• The date of any changes will be noted in the "Last Updated" section at the top of the page.
• Continued use of bdok1 after any changes takes effect will be considered acceptance of the updated policy.
• You have every right to close your account if you do not agree to the updated policy.

For any questions, concerns, or complaints regarding this Privacy Policy, please contact bdok1's data protection team. We're always here to help.

• Email: support@bdok1.ws
• Live Chat: Log in to the platform and reach us directly via Live Chat.
• Response Time: We typically respond within 3 business days.
• Complaints Process: We aim to resolve all complaints within 30 days of receipt.

If your concern remains unresolved after contacting us, you have the right to file a complaint with the relevant regulatory authority. bdok1 always operates with a cooperative approach and is committed to protecting your rights.